Packing and shipping a lot safely
You're the shipper — that's a feature, not a gap
Gemsza never holds inventory. You ship directly to the buyer at the rates you set before the lot even goes live, so there's no warehouse handling to damage a fragile piece between you and the buyer — just one handoff to the courier.
Double-box fragile items
A single box with padding around the item is rarely enough for glass, ceramics, or anything with moving parts. Pack the item snugly in its own inner box first, then float that inner box in a larger outer box with a few inches of cushioning on every side — the goal is that the inner box never touches the outer box directly.
Photograph the packed item before you seal it
A quick photo of the item packed, and another of the sealed, labelled box, takes ten seconds and is the single most useful thing you can have on hand if a damage claim ever comes up.
Ship however works for you — both ways get you paid just as fast
Most sellers just ship the way they normally would — a trip to the post office, their own courier account, whatever's easiest — then type the tracking number and carrier into their dashboard once they have it. That's the standard path, not a workaround, and it unlocks the same faster 3-day payout (see your Dashboard's payout section for the full timeline) as buying a label through Gemsza's own shipping integration, which is there as a convenience if you'd rather quote and buy a label in one place — either way, the moment tracking is on file, the buyer sees it automatically and your payout clock speeds up the same.
Customs paperwork on cross-border lots
For international shipments, declare the contents and value accurately — under-declaring to save the buyer on duties is a customs offence in most destination countries, and it's the buyer, not you, who ends up dealing with a held parcel.