User Rights at Gemsza
Whether you're bidding on your first lot or running a shop full of listings, these rights apply to every Gemsza account. If something here doesn't match what you're experiencing on the platform, tell us.
- Right 1
Right to Clear Information
Users have the right to understand how Gemsza works, how auctions operate, what fees apply, and what rules govern the platform.
- Right 2
Right to Privacy & Data Protection
Users have the right to know what data is collected, why it is collected, how long it is stored, and how to request access, correction, or deletion.
- Right 3
Right to Transparent Fees
Users have the right to see all fees before bidding or listing, with no hidden or surprise charges.
- Right 4
Right to Safe Transactions
Users have the right to secure payments, fraud protection, dispute resolution, and protection against unauthorised access.
- Right 5
Right to Fair Treatment
Users have the right to equal access, unbiased moderation, and transparent account decisions.
- Right 6
Right to Accurate Listing Information
Users have the right to clear, honest, and accurate item descriptions and photos.
- Right 7
Right to Dispute & Appeal
Users have the right to open disputes, request mediation, and appeal account actions.
- Right 8
Right to Close Their Account
Users have the right to delete their account and request data deletion under GDPR.
- Right 9
Right to Contact Support
Users have the right to ask questions, request help, and submit legal or data requests.
Use "Talk to a human" in the support assistant, or see our Privacy Policy for how to submit a formal data request.